Wednesday, February 19, 2020
Emotional Labour - Essay Example In addition, they also use environmental context in regards to relationships and physical location to prompt emotion. On the other hand, men depend on the internal physiological changes to access how they feel and determine the appropriate emotion.Ã Emotional labour is the management of feelings by employees when providing organizations service and is required to display some set of emotions which are either verbal or nonverbal with the sole purpose of inducing specific feelings and responses to those whom the service is being rendered. Therefore, employees are expected to use their emotions to influence the emotional state of others (Glomb &Tews, 2004). This concept came about in 1983 by a sociologist by the name Arlie Hochschild who created the term Ã¢â¬Ëemotional labourÃ¢â¬â¢. She described the activities that employees do that are beyond mental or physical duties (Hochschild, 1983). This means employees showing a genuine concern for the needs of customers. This includes smi ling, shaking customersÃ¢â¬â¢ hands while greeting customers as well as making a positive eye contact while providing services to clients ( Jansz & Timmers, 2002).Ã Organizations should always place strategic importance on service orientation to both the external customers, workmates and internal clients as well (J.A & Feidman, 1996). When employees face clients when they are angry or when they are unpleasant, emotional labour can be challenging because it is difficult to hide emotions and continue to smile even when getting negative feedback.
Tuesday, February 4, 2020
Everyday life challenges - Essay Example These challenges are usually defined by the surrounding environment. Some of the common challenges I face are correlated with my emotions, family issues, work environment, economic issues, religious issues and the physical environment (Dean 44). For example, family issues such as sibling rivalry and hatred within the family interferes with the family relationships. This can also affect other members of the family especially when the siblings are not minors. Most of the time is usually spent on trying to resolve such duels. My personal emotions also affect my general outlook. This is normally depicted on a daily basis. In conclusion, I have become a victim of drug abuse and violence based on the numerous challenges, which I face as an individual. On several occasions, I have learnt that harboring an optimistic attitude is the best technique to ensure that I can cope with my everyday challenges (Dean 34). Also, engaging in leisure ensures that I am able to relax after work. Some of the leisure activities I engage in include playing games, swimming and reading magazines. These leisure activities enhance relaxation hence; avoiding daily